![]() Important Some portable computers that have a combination of Intel and AMD video cards in a hybrid configuration have drivers that are incompatible with this platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1. This issue is officially acknowledged by Microsoft and more info can be read from the below link. This update is known to cause BSOD in systems with hybrid graphics such as yours. ġ ) According to your logs, you installed an update numbered KB2670838. VIDEO_TDR_ ERROR - 0x00000116 - This stop code directly blames the video driver of your system. Usual causes = faulty driver is the main reason for this BSOD For your information here are the stop codes your system showed. ![]() I finished analysing the reports you posted. Now click "Go" and post the output in next reply (or upload the result.txt with dump files) Run the tool and only select the following tick boxes. Post the web link displayed by Speccy in next reply. Post the download link to it in next reply.ģ ) Generate a report about your system using Speccy by reading the guide below. dmp extension, zip the entire folder and upload to any free file hosting site like Mediafire. So please follow the below steps.ġ ) Post the full spec or model number of your Laptop\PCĢ )Open C:\Windows\Minidump folder. ![]() To know what is going wrong with your system, we need to collect some basic info.
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